Digrivo Service

Legal

Refund Policy

Exactly when a payment is refunded, how much, and how to ask.

Effective November 12, 2026 · Digrivo Service Inc, 3801 Regent St, Madison, WI 53705

1. Reviews, plans, and packages

  • Before the kickoff call: you may cancel for any reason and receive a full refund.
  • After the kickoff call and before delivery: you may cancel and receive a refund of 50% of the amount paid. Work completed to that point is sent to you on request.
  • After delivery: the payment is not refundable. One round of revisions is included if requested within 14 days of delivery.
  • Packages: each document in a package is treated separately. Parts not yet started are refunded in full at their share of the package price.

2. Late delivery

If we deliver more than 5 business days after the date in your proposal for reasons on our side, you may cancel and receive a full refund for that document. Delays caused by documents or information arriving late from you move the delivery date and are not late delivery.

3. Individual consultations

  • Cancel or reschedule at least 24 hours before the session for a full refund or a new time.
  • Sessions cancelled with less than 24 hours notice, or missed, are not refunded.
  • If we cancel a session, you receive a full refund or a new time, whichever you prefer.

4. Consultation Block

Unused sessions are refunded at $190 per session if you ask within 90 days of purchase. Sessions not used or refunded within 90 days expire.

5. Monthly Advisory

You may cancel at any time by email. Cancellation takes effect at the end of the month already paid. The current paid month is not refunded.

6. Focused reviews and add-ons

The rules in section 1 apply. Written Procedures are refundable in full for any procedure whose recorded walkthrough has not yet taken place.

7. How to request a refund

  • Email info@digrivoservice.com with your invoice number and the reason.
  • We reply within 2 business days.
  • Approved refunds are sent to the original payment method within 5–10 business days: card payments to the same card, ACH payments to the originating bank account.

8. Questions

Digrivo Service Inc
3801 Regent St, Madison, WI 53705
Email: info@digrivoservice.com
Phone: (585) 981-6178